Terms and Conditions
These Terms and Conditions (’’Terms’’) apply to the provision of cleaning
Services by the Company to the Client from 1 June 2015 for the new Clients and
from 1 of July for the current Clients, unless otherwise agreed.
any Services the Client agrees to be bound by these Terms. If the Client does
not agree to be bound by these Terms, the Client should not use the Company’s
website and/or order any Services.
ordering any Services, if the Client has any questions relating to these Terms
or for a copy of these Terms please contact the Company by email at firstname.lastname@example.org
or by telephone 07828 684460.
1.1. In these Terms the following definitions apply:
‘’Company’’- London Eco Cleaning Services Ltd, registered in England and
Wales under company no. 07708854, at Unit 22, Mitcham Industrial Estate,
Streatham Road, CR4 2AP,London.
’’Cleaner’’ - the person or firm providing cleaning Servicesor other
services on behalf of the Company.
’’Client” –the person, firm or corporate body who orders Services or to
whom the Services are provided by the Company.
’’Force Majeure Event’’- includes any act, event, non-occurrence, omission
or accident beyond Company’s reasonable control and includes, but not limited
to, the following:
(a)civil commotion, riot, invasion, terrorist attack or threat of terrorist
attack, war (whether declared or not) or threat or preparation for war; or
(b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or
other natural disaster; or (c)impossibility of the use of railways, shipping,
aircraft, motor transport or other means of public or private transport; or
(d)impossibility of the use of public or private telecommunications
’’Services’’ –the cleaning services provided by the Company or on behalf of
1.2. Unless the context requires otherwise, reference to the singular
include the plural and references to the masculine include the feminine and
1.3. The headings contained in these Terms are for convenience only and
should not affect their interpretation.
1.4. These Terms apply to all type of Services including but not limited
(a)regular domestic cleaning;
(b)regular business cleaning;
(c)one off cleaning;
(d)end of tenancy cleaning;
(e) after builders cleaning;
(g) carpet cleaning;
unless otherwise specified.
1.5. The Company reserves the right to cancel or suspend Services if signed
Terms are not returned to the Company.
1.6. These Terms along with any additional required documentation, such as
Order Form represent a contract between the Company and the Client.
2. Ordering the Services
2.1. The Client agrees that any use of the Company’s Services, including
placing an order for Services by Order Form, telephone or email shall
constitute the Client’s acceptance of these Terms.
2.2. The Client must provide the Company with information and instructions
relating to Services that is or are necessary to enable to provide Services in
accordance with these Terms (i.e. description of the property to include the
number of bedrooms, bathrooms, etc.)
2.3. If the Client provides incomplete, incorrect or inaccurate information
or instructions, the Company reserves the right to cancel Services with
immediate effect, or may make an additional charge of a reasonable sum to cover
any extra work that is required to complete Services.
2.4. The price quoted to the Client over the telephone, text messages or in
email includes only Services provided by information and instructions referred
to in 2.2. unless otherwise agreed.
2.5. Any indication given in relation to the time required to complete
Services is an estimate only. All charges are calculated on a task basis rather
than a time basis as sometimes the time spent in completing Services could in
fact be more or less than that actually estimated.
2.6. The Client must ensure that access to their property is available
either by providing a set of keys in advance of the date of Services or by
ensuring someone is at the property on that day. All keys provided must be able
to open the property without any special knowledge, skill or ability. In
the event of the Cleaners being unable to obtain access to the property due to
lack of keys, lock out or no one being present, the Client will be charged the
full amount for the provision of Services.
2.7. The Client is obliged to provide the Company with full instructions
for disabling and/or resetting the alarm systems in respect of the property.
2.8. The Client agrees to secure or remove any fragile, breakable or highly
valuable items in the property prior to the provision of Services.
3. Cleaning supplies and cleaning equipment
3.1. The Client agrees to provide all required cleaning supplies and
cleaning equipment necessary for the provision of Services, unless otherwise
agreed with the Company.
3.2. All Cleaning supplies and cleaning equipment should be accessible and
the equipment should be in safe working order.
3.3. If the Client requires the Company to provide cleaning
supplies due to the provision of Services, the Client acknowledges
that the Company may add a charge of approximately £10.00 (depending on
the content and the size of the supplies) for each supply.
3.4. In the event of providing business cleaning Services, the Client will
make the payment according to the provided receipt by the Company, in addition
to a charge of £20.00 payable to the Company.
4. Regular and one off basis Services
4.1. The Company may provide Services on a regular basis or on one off
4.2. If the Client orders one off Services, the order must be placed for a
minimum of 4 hours of Service, providing that the Client is responsible for
supply of all the products referred to in paragraph 3. In the event the Client
does not provide such products, the minimum order should be for 7 hours.
4.3. If the Client orders regular domestic and/or business Services, the
order must be placed for a minimum of 2 hours, if Services are to be provided
every week and 2.5 hour, if Service are to be provided every other week, for a
min period of three months.
4.4. In the event the Client orders regular domestic Services, the Client
may terminate the provision of Services by giving 21 days’ advance notice in
4.5. In the event the Client orders regular business Services, the Client
may terminate the provision of Services by giving 30 days’ advance notice in
5. Variation of the length and/or scope of Services
5.1. Any changes in respect of the scope of Services (amendment of list of
tasks referred to in 2.2.) and/or length of the provision of Services must be
notified by telephone or email at least 5 business days in advance, otherwise
the full amount for the initial Services will be charged (i.e. if you need to
change the length of the provision of Services from 3 hours to 2 hours, the Client
must notify the Company at least 5 business days in advance of the day of
Services, otherwise the Client will have to pay the full amount for 3 hours).
6. Reschedule or Cancellation of Services
6.1. If the Client chooses to reschedule the provision of Services
previously ordered, for another day but within the same week, and notifies the
Company by telephone or email at least 2 business days before the initial date
of Services, the Client will not be additionally charged. In the event, the
Client fails to notify the Company within the prescribed time limit, the Client
will be also charged half of the price for that rescheduled Service, in
addition to normal price for that Service.
6.2. If the Client chooses to cancel the provision of Services previously
ordered, the Company should be notified by telephone or email at least 2
business days before the initial date of Services, otherwise the full amount
for the initial Services will be charged (i.e. if Services were to be provided
on Wednesday, the Client is obliged to notify the Company till Monday 6.00 PM;
if Services were to be provided on Monday, the Client is obliged to notify the
Company till Thursday 6.00 PM).
6.3. If the Client breaches any of the provisions of these Terms, the
Company may cancel provision of any Services with immediate effect.
7.1. The Client is obliged to make a payment for Services according to
previously agreed price, without prejudice to other provisions including but
not limited to 2.3, 3.3, 3.4 and 6.1.
7.2. The payment should be made in cash immediately after provision of
Services or on the day of Service, unless otherwise agreed.
7.3. If the Company agrees on the payment by bank transfer, the funds
should clear within 2-3 business days.
7.4. If the payment is delayed more than 7 days, the Company may issue
written demand for payment.
7.5. If the payment is delayed more than 14 days, the payment may be
subject to an interest charge of 5% per month.
8. Standard of Services and Complaints
8.1. The Company undertakes to provide a high quality Service at all times.
It is always Company’s intention to deliver a high standard of Service to the
Clients, however the Client is recommended to check and verify the quality of
the provided Services immediately after its completion or as soon as reasonably
8.2. The Company will make every effort to complete Services on time but
there may be delays caused by Force Majeure Events. In this case the Company
will attempt to complete the Services as soon as reasonably possible.
8.3. The Company shall make every effort to provide the Client with the
same Cleaner each time Services are provided but in the event that such a
Cleaner is not available, the Company reserves the right to provide an alternate
Cleaner to provide Services.
8.4. In the event the Client is not satisfied with the provided Services,
the Client should contact the Company immediately, in any case not later than
24 hours after the provision of Services. The complaints may be made via
telephone or by writing via email or letter, but either must be received within
24 hours after the provision of Services.
8.5. Unless good reason is given for late notification of any complaint,
the Company reserves its right not to consider any complaints which are
notified after a period of 24 hours.
8.6. If the complaint has been submitted in due time, the Company should
consider the complaint within 3 business days. If the complaint is then
accepted, the Company agrees to send a Cleaner back to the Client’s property
for the replacement Services, in order to correct or complete Services
8.7. In terms of one off Services, the date of the replacement Services
will be agreed with the Client separately.
8.8. In terms of regular Services, the replacement Services should be
provided on the date of the next regular Service.
8.9. The Client should be present at all time during the replacement
8.10. The Company reserves the right to offer only one replacement Service
8.11. The Company will not however process any refunds as a result of a
complaint, unless the complaint is of a very severe nature and reasonably
9.1. The Client whose contact details are given in the Order Form and/or
during provision of contact details while placing an order for Services is
liable to comply with the provision of these Terms. In the event that Client is
no longer living, using and/or entitled to the property where the provision of
Services has been taking place, that Client is required to inform the Company
by telephone or email at least 7 business days in advance, of the contact
details of the new person, firm or corporate body who will be then responsible
for that property.
9.2. If the Client fails to notify the Company, the Client remains liable
for the compliance with these Terms until the Services are terminated according
to 4.4. or 4.5.
Reports of alleged breakage, damage, or
theft must be reported by the Client to the
Company with 72 hours of the provision of Services by telephone or email,
unless within those hours a third party has entered or had access to the property,
then the act shall be reported within 24 hours.
9.4. The Company is not
liable, without prejudice to other provision set out in these Terms, for:
(a) any alarms triggered
during the provision of Services;
(b) reports received in breach
(c) any damages caused by a
faulty or not in full working order cleaning supplies and/or equipment provided
by the Client;
(d) accidental damages worth
£30.00 or less;
(e) non provision of Services
due to: -the lack of suitable cleaning supplies and/or equipment in full
working order, hot and/or cold water or power; -third party entering or present
at the Client's property during the provision of Services; -wear or
discolouring of fabric becoming more visible once dirt has been removed;
-failing to remove old/permanent stains that cannot be removed using standard
carpet cleaning methods; -existing damage or spillage that cannot be
cleaned/removed completely using provided by the Client cleaning supplies
(f) cash, jewellery, art,
antiques, and items of sentimental value.
9.5. In the event, the Company
accepts the liability, the item will be repaired, replaced or a refund will be
given. When repair is appropriate, the Company will repair the item at its cost
and has the right to request proof of purchase and or photographic evidence of
the manufacturer i.e. an image of product label so as to verify the item value.
Refund for the items of sentimental/personal value will be made only at its
current cash value.
9.6. Replacement of keys/locksmith
fees will apply only if the key has been lost by one of the Cleaners. The
Company’s liability extends to a maximum of £30.00 per Client.
9.7. The Client shall be
liable to pay the Company, on demand, all reasonable costs, charges or losses
sustained or incurred (including, without limitation, any direct, indirect or
consequential losses, loss of profit and loss of reputation, loss or damage to
property and those arising from injury to or death of any person) arising
directly or indirectly from the Client’s fraud, negligence, failure to perform
or delay in the performance of any of the Client’s obligations under these
Terms, subject to the Company confirming such costs, charges and losses to the
Client in writing.
9.8. The Company will not be
liable or responsible for any failure to perform, or delay in performance of,
any of its obligations under these Terms caused by Force Majeure Event.
9.9. Any limitation of
liability does not include or limit in any way Company’s liability for death or
personal injury caused by Company’s negligence, fraud or fraudulent
misrepresentation, or any matter for which it would be illegal for the Company
to exclude, or attempt to exclude.
10.1. The Client shall not,
for the duration of provision of Services and in the three months after its
completion, solicit, employ, accept services (or attempt to do so) from any
person who is, or has been, engaged as an employee, consultant or subcontractor
by the Company in the provision of Services, without prejudice to 10.4.
10.2. In the event of the
breach of the provision 10.1,the Client will be obliged to pay a sum of
£1,000.00 for each person solicited or employed, or from whom services were
accepted, on the Company’s first written demand.
10.3. The Client also agrees,
for the duration of provision of Services and in the 3 months after its
completion, not refer any Cleaner to another potential client, unless to refer
the Company itself to that client.
10.4. If the Client wishes to
solicit, employ, accept services from any person who is, or has been, engaged
as an employee, consultant or subcontractor by the Company in the provision of
Services, then a relevant referral fee applies. Such referral fee shall be
separately agreed with the Company.
11.1. Cleaners providing
Services for the Company, are mainly working under a self-employed basis.
11.2. The Company is insured
under Public Liability Insurance as a Company.
11.3. The Company reserves the
right to refuse to disclose Company’s confidential documents.
12.1. The Client may not
transfer, assign, charge or otherwise dispose of these Terms, or any of their
rights or obligations arising under it, without Company’s prior written
12.2. No variation or
alteration of these Terms shall be valid unless approved in writing by the
Company and the Client. Variation or alteration may be agreed in a form of new
Terms, email, Order Form or a letter accepted by the Client and the Company.
12.3. The Company will offer 30%
discount for one cleaning service, every time the Client recommends the Company
to a new client and cooperation with that client is established.
12.4. The Company may
transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or
any of Company’s rights or obligations arising under it.
12.5. If any part of these
Terms shall be deemed unlawful, void or for any reason unenforceable, then that
provision shall be deemed to be severable from these Terms and shall not affect
the validity and enforceability of any of the remaining provisions of these
12.6. These Terms shall be
governed by and construed in accordance with the laws of England and Wales. The
Client agrees to submit to the exclusive jurisdiction of the courts of England