A high standard of domestic cleaning & ironing - Company Message

                     

Terms and Conditions


These Terms and Conditions (’’Terms’’) apply to the provision of cleaning Services by the Company to the Client from 1 June 2015 for the new Clients and from 1 of July for the current Clients, unless otherwise agreed.
 
By ordering any Services the Client agrees to be bound by these Terms. If the Client does not agree to be bound by these Terms, the Client should not use the Company’s website and/or order any Services.
 
Before ordering any Services, if the Client has any questions relating to these Terms or for a copy of these Terms please contact the Company by email at londonecocleaningagency@gmail.com or by telephone 07828 684460.
 
1. Definitions
 
1.1. In these Terms the following definitions apply:
 
‘’Company’’- London Eco Cleaning Services Ltd, registered in England and Wales under company no. 07708854,  at Unit 22, Mitcham Industrial Estate, Streatham Road, CR4 2AP,London. 
 
’’Cleaner’’ - the person or firm providing cleaning Servicesor other services on behalf of the Company.
 
’’Client” –the person, firm or corporate body who orders Services or to whom the Services are provided by the Company. 
 
’’Force Majeure Event’’- includes any act, event, non-occurrence, omission or accident beyond Company’s reasonable control and includes, but not limited to, the following:
(a)civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or (c)impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
(d)impossibility of the use of public or private telecommunications networks.
 
 
’’Services’’ –the cleaning services provided by the Company or on behalf of the Company.
 
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa. 
 
1.3. The headings contained in these Terms are for convenience only and should not affect their interpretation.
 
1.4. These Terms apply to all type of Services including but not limited to:
(a)regular domestic cleaning;
(b)regular business cleaning;
(c)one off cleaning;
(d)end of tenancy cleaning;
(e) after builders cleaning;
(f)spring cleaning;
(g) carpet cleaning;
unless otherwise specified.
 
1.5. The Company reserves the right to cancel or suspend Services if signed Terms are not returned to the Company.
 
1.6. These Terms along with any additional required documentation, such as Order Form represent a contract between the Company and the Client.
 
 
2. Ordering the Services 
 
2.1. The Client agrees that any use of the Company’s Services, including placing an order for Services by Order Form, telephone or email shall constitute the Client’s acceptance of these Terms.
 
2.2. The Client must provide the Company with information and instructions relating to Services that is or are necessary to enable to provide Services in accordance with these Terms (i.e. description of the property to include the number of bedrooms, bathrooms, etc.)
 
2.3. If the Client provides incomplete, incorrect or inaccurate information or instructions, the Company reserves the right to cancel Services with immediate effect, or may make an additional charge of a reasonable sum to cover any extra work that is required to complete Services.
 
2.4. The price quoted to the Client over the telephone, text messages or in email includes only Services provided by information and instructions referred to in 2.2. unless otherwise agreed.
 
2.5. Any indication given in relation to the time required to complete Services is an estimate only. All charges are calculated on a task basis rather than a time basis as sometimes the time spent in completing Services could in fact be more or less than that actually estimated.
 
2.6. The Client must ensure that access to their property is available either by providing a set of keys in advance of the date of Services or by ensuring someone is at the property on that day. All keys provided must be able to open the property without any special knowledge, skill or ability.  In the event of the Cleaners being unable to obtain access to the property due to lack of keys, lock out or no one being present, the Client will be charged the full amount for the provision of Services.
 
2.7. The Client is obliged to provide the Company with full instructions for disabling and/or resetting the alarm systems in respect of the property.
 
2.8. The Client agrees to secure or remove any fragile, breakable or highly valuable items in the property prior to the provision of Services.
 
 
3. Cleaning supplies and cleaning equipment 
 
3.1. The Client agrees to provide all required cleaning supplies and cleaning equipment necessary for the provision of Services, unless otherwise agreed with the Company.
 
3.2. All Cleaning supplies and cleaning equipment should be accessible and the equipment should be in safe working order.
 
3.3. If the Client requires the Company to provide   cleaning supplies due to the provision of Services,  the  Client acknowledges that the Company may add a charge of approximately £10.00  (depending on the content and the size of the supplies) for each supply.

3.4. In the event of providing business cleaning Services, the Client will make the payment according to the provided receipt by the Company, in addition to a charge of £20.00 payable to the Company.
 
 
4.  Regular and one off basis Services
 
4.1. The Company may provide Services on a regular basis or on one off basis.
 
4.2. If the Client orders one off Services, the order must be placed for a minimum of 4 hours of Service, providing that the Client is responsible for supply of all the products referred to in paragraph 3. In the event the Client does not provide such products, the minimum order should be for 7 hours.
 
4.3. If the Client orders regular domestic and/or business Services, the order must be placed for a minimum of 2 hours, if Services are to be provided every week and 2.5 hour, if Service are to be provided every other week, for a min period of three months. 
 
4.4. In the event the Client orders regular domestic Services, the Client may terminate the provision of Services by giving 21 days’ advance notice in writing.
 
4.5. In the event the Client orders regular business Services, the Client may terminate the provision of Services by giving 30 days’ advance notice in writing.
 
 
5. Variation of the length and/or scope of Services
 
5.1. Any changes in respect of the scope of Services (amendment of list of tasks referred to in 2.2.) and/or length of the provision of Services must be notified by telephone or email at least 5 business days in advance, otherwise the full amount for the initial Services will be charged (i.e. if you need to change the length of the provision of Services from 3 hours to 2 hours, the Client must notify the Company at least 5 business days in advance of the day of Services, otherwise the Client will have to pay the full amount for 3 hours).  
 
 
6. Reschedule or Cancellation of Services
 
6.1. If the Client chooses to reschedule the provision of Services previously ordered, for another day but within the same week, and notifies the Company by telephone or email at least 2 business days before the initial date of Services, the Client will not be additionally charged. In the event, the Client fails to notify the Company within the prescribed time limit, the Client will be also charged half of the price for that rescheduled Service, in addition to normal price for that Service.
 
6.2. If the Client chooses to cancel the provision of Services previously ordered, the Company should be notified by telephone or email at least 2 business days before the initial date of Services, otherwise the full amount for the initial Services will be charged (i.e. if Services were to be provided on Wednesday, the Client is obliged to notify the Company till Monday 6.00 PM; if Services were to be provided on Monday, the Client is obliged to notify the Company till Thursday 6.00 PM).
 
6.3. If the Client breaches any of the provisions of these Terms, the Company may cancel provision of any Services with immediate effect.
 
 
7. Payments
 
7.1. The Client is obliged to make a payment for Services according to previously agreed price, without prejudice to other provisions including but not limited to 2.3, 3.3, 3.4 and 6.1.
 
7.2. The payment should be made in cash immediately after provision of Services or on the day of Service, unless otherwise agreed.
 
7.3. If the Company agrees on the payment by bank transfer, the funds should clear within 2-3 business days.
 
7.4. If the payment is delayed more than 7 days, the Company may issue written demand for payment.
 
7.5. If the payment is delayed more than 14 days, the payment may be subject to an interest charge of 5% per month.
 
 
8. Standard of Services and Complaints
 
8.1. The Company undertakes to provide a high quality Service at all times. It is always Company’s intention to deliver a high standard of Service to the Clients, however the Client is recommended to check and verify the quality of the provided Services immediately after its completion or as soon as reasonably possible.
 
8.2. The Company will make every effort to complete Services on time but there may be delays caused by Force Majeure Events. In this case the Company will attempt to complete the Services as soon as reasonably possible.
 
8.3. The Company shall make every effort to provide the Client with the same Cleaner each time Services are provided but in the event that such a Cleaner is not available, the Company reserves the right to provide an alternate Cleaner to provide Services.
 
8.4. In the event the Client is not satisfied with the provided Services, the Client should contact the Company immediately, in any case not later than 24 hours after the provision of Services.  The complaints may be made via telephone or by writing via email or letter, but either must be received within 24 hours after the provision of Services.
 
8.5. Unless good reason is given for late notification of any complaint, the Company reserves its right not to consider any complaints which are notified after a period of 24 hours.
 
8.6. If the complaint has been submitted in due time, the Company should consider the complaint within 3 business days. If the complaint is then accepted, the Company agrees to send a Cleaner back to the Client’s property for the replacement Services, in order to correct or complete Services complained of.
 
8.7. In terms of one off Services, the date of the replacement Services will be agreed with the Client separately.
 
8.8. In terms of regular Services, the replacement Services should be provided on the date of the next regular Service.
 
8.9. The Client should be present at all time during the replacement Services.
 
8.10. The Company reserves the right to offer only one replacement Service per order.
 
8.11. The Company will not however process any refunds as a result of a complaint, unless the complaint is of a very severe nature and reasonably justified.
 
 
9. Liability
 
9.1. The Client whose contact details are given in the Order Form and/or during provision of contact details while placing an order for Services is liable to comply with the provision of these Terms. In the event that Client is no longer living, using and/or entitled to the property where the provision of Services has been taking place, that Client is required to inform the Company by telephone or email at least 7 business days in advance, of the contact details of the new person, firm or corporate body who will be then responsible for that property.
 
9.2. If the Client fails to notify the Company, the Client remains liable for the compliance with these Terms until the Services are terminated according to 4.4. or 4.5.
 
9.3. 9.3. Reports  of  alleged  breakage,  damage,  or theft  must  be  reported  by  the Client to the Company with 72 hours of the provision of Services by telephone or email, unless within those hours a third party has entered or had access to the property, then the act shall be reported within 24 hours.
 
9.4. The Company is not liable, without prejudice to other provision set out in these Terms, for:
(a) any alarms triggered during the provision of Services;
(b) reports received in breach of 9.3;
(c) any damages caused by a faulty or not in full working order cleaning supplies and/or equipment provided by the Client;
(d) accidental damages worth £30.00 or less;
(e) non provision of Services due to: -the lack of suitable cleaning supplies and/or equipment in full working order, hot and/or cold water or power; -third party entering or present at the Client's property during the provision of Services; -wear or discolouring of fabric becoming more visible once dirt has been removed; -failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; -existing damage or spillage that cannot be cleaned/removed completely using provided by the Client cleaning supplies and/or equipment;
(f) cash, jewellery, art, antiques, and items of sentimental value.
 
9.5. In the event, the Company accepts the liability, the item will be repaired, replaced or a refund will be given. When repair is appropriate, the Company will repair the item at its cost and has the right to request proof of purchase and or photographic evidence of the manufacturer i.e. an image of product label so as to verify the item value. Refund for the items of sentimental/personal value will be made only at its current cash value.
 
9.6. Replacement of keys/locksmith fees will apply only if the key has been lost by one of the Cleaners. The Company’s liability extends to a maximum of £30.00 per Client.
 
9.7. The Client shall be liable to pay the Company, on demand, all reasonable costs, charges or losses sustained or incurred (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of the Client’s obligations under these Terms, subject to the Company confirming such costs, charges and losses to the Client in writing.
 
9.8. The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms caused by Force Majeure Event.
 
9.9. Any limitation of liability does not include or limit in any way Company’s liability for death or personal injury caused by Company’s negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for the Company to exclude, or attempt to exclude.
 
 
10. Non-competition
 
10.1. The Client shall not, for the duration of provision of Services and in the three months after its completion, solicit, employ, accept services (or attempt to do so) from any person who is, or has been, engaged as an employee, consultant or subcontractor by the Company in the provision of Services, without prejudice to 10.4.
 
10.2. In the event of the breach of the provision 10.1,the Client will be obliged to pay a sum of £1,000.00 for each person solicited or employed, or from whom services were accepted, on the Company’s first written demand.
 
10.3. The Client also agrees, for the duration of provision of Services and in the 3 months after its completion, not refer any Cleaner to another potential client, unless to refer the Company itself to that client.
 
10.4. If the Client wishes to solicit, employ, accept services from any person who is, or has been, engaged as an employee, consultant or subcontractor by the Company in the provision of Services, then a relevant referral fee applies. Such referral fee shall be separately agreed with the Company. 
 
 
11. Insurance 
 
11.1. Cleaners providing Services for the Company, are mainly working under a self-employed basis.
 
11.2. The Company is insured under Public Liability Insurance as a Company.
 
11.3. The Company reserves the right to refuse to disclose Company’s confidential documents.
 
 
12. Miscellaneous
 
12.1. The Client may not transfer, assign, charge or otherwise dispose of these Terms, or any of their rights or obligations arising under it, without Company’s prior written consent.
 
12.2. No variation or alteration of these Terms shall be valid unless approved in writing by the Company and the Client. Variation or alteration may be agreed in a form of new Terms, email, Order Form or a letter accepted by the Client and the Company.
 
12.3. The Company will offer 30% discount for one cleaning service, every time the Client recommends the Company to a new client and cooperation with that client is established.
 
12.4. The Company may transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or any of Company’s rights or obligations arising under it.
 
12.5. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
 
12.6. These Terms shall be governed by and construed in accordance with the laws of England and Wales. The Client agrees to submit to the exclusive jurisdiction of the courts of England and Wales.
 
 
 

 








Website Builder provided by  Vistaprint