FREQUENTLY ASKED QUESTIONS
Learn more about our cleaning services – read through our frequently asked questions !
Is there a minimum time period for a cleaning service?
Yes – a regular service (whether domestic or office) must be a minimum of 2 hours per service
a fortnightly domestic service must be a minimum of 2,5 hours per services
a one-off service must be a minimum of 3 hours
Will London Eco Cleaning Services Ltd provide a vacuum cleaner and cleaning materials & equipment?
Not as standard – we must be informed ahead of time if your premises does not have these available,
and an extra charge may apply if we have to bring them along.
Do cleaning prices include carpet cleaning?
No – this is an extra charge and you must tell us if you also require carpet cleaning.
Is anything excluded from a normal cleaning service?
Yes – a usual clean will not include carpets, upholstery, walls, ceilings, curtains, outside windows. If you require any of these to be cleaned, let us know and we will assess the cost.
Do any other charges apply?
Yes – congestion charges and parking costs may be added where applicable
Do you have insurance?
Yes we have insurance liability.
What if I have a complaint or comment?
Please call or contact us and we will do our best to sort it out for you!
How do you vet your cleaners?
We have proven system to vet our cleaners. We ask for:
- proof of address
- identification
- permission to work in UK
- passed an interview
- give training
Can I specify the day the cleaner comes?
Yes, the cleaner will come the day that you required, if the cleaner is not available that day, we will reschedule the cleaning.
What happened if we are not happy from the service?
Just give us a call and we will allocate another cleaner. If you call us within 24 hours of the service we will
send the same cleaner back to re-do whatever is in question free of charge.
Will I have the same cleaner every time?
Yes, providing you are happy with her
Can I specify the time and day the cleaner comes?
Almost always. We will make every effort to accommodate your schedule.
Can I have a cleaner once a month?
Yes. We can supply a cleaner as often as you like. In cases such as these however we cannot guarantee that it will be the same cleaner who attends.
Do I have to be home when your cleaners are cleaning?
It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection.
Who is responsible for providing the cleaning materials and equipment?
For a regular weekly cleaning you are responsible for providing the necessary cleaning products.
Your regular cleaner will inform you if your supplies are running low.
What if my cleaner can’t make it or is sick?
Just give us a call and we will provide you with a cleaner to cover.
What if my cleaning falls on a holiday?
If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 days in advance.