Terms and Conditions
By ordering any Services the Client agrees to be bound by these Terms. If the Client does not agree to
be bound by these Terms, the Client should not use the Company’s website and/or order any
Services.
Before ordering any Services, if the Client has any questions relating to these Terms or for a copy of
these Terms please contact the Company by email at info@londonecocleaningservices.co.uk.
1. Definitions
1.1. In these Terms the following definitions apply: ‘’Company’’- London Eco Cleaning Services Ltd,
registered in England and Wales under company no 07708854, at Unit 22 post box 10, Mitcham
Industrial Estate, Streatham Road, CR4 2AP,London and, where applicable, any associated company acting on its behalf.
’’Cleaner’’ – the person or firm providing cleaning Servicesor other services on behalf of the Company.
’’Client” –the person, firm or corporate body who orders Services or to whom the Services are provided by the Company.
’’Force Majeure Event’’- includes any act, event, non-occurrence, omission or accident beyond Company’s reasonable control
and includes, but not limited to, the following: (a)civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or (b) fire,
explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(c)impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or
private transport; or (d)impossibility of the use of public or private telecommunications networks.
’’Services’’ –the cleaning services provided by the Company or on behalf of the Company.
1.2. Unless the context requires otherwise, reference to the singular include the plural and
references to the masculine include the feminine and vice versa.
1.3. The headings contained in these Terms are for convenience only and should not affect their
interpretation.
1.4. These Terms apply to all type of Services including but not limited to: (a)regular domestic
cleaning; (b)regular business cleaning; (c)one off cleaning; (d)end of tenancy cleaning; (e) after
builders cleaning; (f)spring cleaning; (g) carpet cleaning; unless otherwise specified.
1.5. The Company reserves the right to cancel or suspend Services if signed Terms are not returned
to the Company.
1.6. These Terms along with any additional required documentation, such as Order Form represent a
contract between the Company and the Client.
1.7 The Company acts as an intermediary between the Client and the Cleaner.
1.8 The Client acknowledges that the Services may be provided, administered and/or invoiced by London Eco Cleaning Services Ltd or by an associated company working in cooperation with London Eco Cleaning Services Ltd. Any payment made to such associated company shall be deemed valid payment under this Term and shall fully satisfy the Client’s payment obligations.
2. Ordering the Services
2.1. The Client agrees that any use of the Company’s Services, including placing an order for Services
by Order Form, telephone or email shall constitute the Client’s acceptance of these Terms.
2.2. The Client must provide the Company with information and instructions relating to Services that
is or are necessary to enable to provide Services in accordance with these Terms (i.e. description of
the property to include the number of bedrooms, bathrooms, etc.)
2.3. If the Client provides incomplete, incorrect or inaccurate information or instructions, the
Company reserves the right to cancel Services with immediate effect, or may make an additional
charge of a reasonable sum to cover any extra work that is required to complete Services.
2.4. The price quoted to the Client over the telephone, text messages or in email includes only
Services provided by information and instructions referred to in 2.2. unless otherwise agreed.
2.5. the Client consents to being contacted by telephone, e-mail, text message and WhatsApp.
2.6. Any indication given in relation to the time required to complete Services is an estimate only. All
charges are calculated on a task basis rather than a time basis as sometimes the time spent in
completing Services could in fact be more or less than that actually estimated.
2.7. If client orders regular cleaning service, the first cleaning initiating the cooperation is always
treated as spring cleaning and the price for this cleaning is in accordance with the tariff available on
the website www.londonecocleaningservices.co.uk
2.8. The Client must ensure that access to their property is available either by providing a set of keys
in advance of the date of Services or by ensuring someone is at the property on that day. All keys
provided must be able to open the property without any special knowledge, skill or ability. In the
event of the Cleaners being unable to obtain access to the property due to lack of keys, lock out or
no one being present, the Client will be charged the full amount for the provision of Services.
2.9. The Client is obliged to provide the Company with full instructions for disabling and/or resetting
the alarm systems in respect of the property.
2.10. The Client agrees to secure or remove any fragile, breakable or highly valuable items in the
property prior to the provision of Services.
3. Cleaning supplies and cleaning equipment
3.1. The Client agrees to provide all required cleaning supplies and cleaning equipment necessary for
the provision of Services, unless otherwise agreed with the Company.
3.2. All Cleaning supplies and cleaning equipment should be accessible and the equipment should be
in safe working order.
3.3. If the Client requires the Company to provide cleaning supplies due to the provision of Services,
the Client acknowledges that the Company may add a charge of approximately £10.00 (depending on
the content and the size of the supplies) for each supply.
3.4. In the event of providing business cleaning Services, the Client will make the payment according
to the provided receipt by the Company, in addition to a charge of £20.00 payable to the Company.
4. Regular, one off and airbnb cleaning services
4.1. The Company may provide Services on a regular basis or on one off basis.
4.2. If the Client orders one off Services, the order must be placed for a minimum of 4 hours of
Service, providing that the Client is responsible for supply of all the products referred to in paragraph
3. In the event the Client does not provide such products, the minimum order should be for 7 hours.
4.3. If the Client orders regular domestic and/or business Services, the order must be placed for a
minimum of 2 hours, if Services are to be provided every week and 2.5 hour, if Service are to be
provided every other week, for a min period of three months.
4.4. In the event that the Client orders regular domestic services, the Client may terminate the
provision of services by giving 21 days’ advance written notice. During the notice period, the Client is
required to either allow the service to be carried out as scheduled or pay for the number of hours
within the notice period.
If a cleaning appointment falls on a holiday or other non-working day, the notice period will be
extended to the next available working days or weeks, subject to our company’s scheduling
availability. During the notice period, the agreed number of hours cannot be reduced.
We reserve the right to send another cleaner if the regular cleaner is unavailable during the notice
period.
4.5. In the event the Client orders regular business Services, the Client may terminate the provision
of Services by giving 30 days’ advance notice in writing. During the notice period the service must be
made or client has to pay payment for the number of hours in this period . No cancellation of hours
will apply during this period.
4.6. In the event the Client orders airbnb service or there are assumptions that such a service is to be
performed by a cleaner, then the price for such cleaning is different. There may be an hourly rate or
for the entire service, all depending on prior arrangements. The number of hours is also dependent
on individual arrangements. The cancellation policy for such cleaning is the same as for the regular
cleaning service referred to in 6.1,6.2,6.3,6.4.
5. Variation of the length and/or scope of Services
5.1. Any changes in respect of the scope of Services (amendment of list of tasks referred to in 2.2.)
and/or length of the provision of Services must be notified by telephone or email at least 5 business
days in advance, otherwise the full amount for the initial Services will be charged (i.e. if you need to
change the length of the provision of Services from 3 hours to 2 hours, the Client must notify the
Company at least 5 business days in advance of the day of Services, otherwise the Client will have to
pay the full amount for 3 hours).
6. Reschedule or Cancellation of Services
6.1. If the Client chooses to reschedule the provision of Services previously ordered, for another day
but within the same week, and notifies the Company by telephone or email at least 2 business days
before the initial date of Services, the Client will not be additionally charged. In the event, the Client
fails to notify the Company within the prescribed time limit, the Client will be also charged half of the
price for that rescheduled Service, in addition to normal price for that Service.
6.2. If the Client chooses to cancel the provision of Services previously ordered, the Company should
be notified by telephone or email at least 2 business days before the initial date of Services,
otherwise the full amount for the initial Services will be charged (i.e. if Services were to be provided
on Wednesday, the Client is obliged to notify the Company till Monday 8.00 AM; if Services were to
be provided on Monday, the Client is obliged to notify the Company till Thursday 8.00 AM). The issue
of canceling the service in a shorter time than the above-mentioned period also applies to the
broadly understood situation related to COVID-19.
6.3. If the Client breaches any of the provisions of these Terms, the Company may cancel provision
of any Services with immediate effect.
6.4. If the Client wants to cancel the cleaning for more than 3 weeks, the company treats such
information as a termination of the contract. During this period, there is still a 3-week notice period
in which Client have to pay for all previously agreed hours, regardless of whether the cleaner will do
this service or not. If, however, the Client wants to return in the future, we cannot guarantee the
same terms of the contract that were previously – day, hour, the same claner, price etc.
6.5. The T&C may change from time to time, so the Client is obliged to check the current t&C on our
website www.londonecocleaningservices.co.uk or contact us by e-mail to obtain this information.
7. Payments
7.1. The Client is obliged to make a payment for Services according to previously agreed price,
without prejudice to other provisions including but not limited to 2.3, 3.3, 3.4 and 6.1.
7.2. The payment should be made in cash immediately after provision of Services or on the day of
Service, unless otherwise agreed.
7.2.1. The payment should be made: a) exclusively in cash directly to the Cleaner or b) as follows: – sum of £20.00 per hour in cash paid directly to the Cleaner and – the remaining sum transferred by bank transfer to the Company’s designated bank account.
7.2.2. The Client should ensure a receipt is given to him/her upon payment.
7.3. If the Company agrees on the payment by bank transfer, the funds should clear within 2-3
business days.
7.4. If the payment is delayed more than 7 days, the Company may issue written demand for
payment.
7.5. If the payment is delayed more than 14 days, the payment may be subject to an
interest charge of 1% per day.
7.6. The individual/domestic cleaning Client’s fee will increase from May each year by between
£1-1.50/h. You will be informed about this increase by email at least 3 weeks before the price
increase.
The business customer’s fee will increase in May each year, but this amount is individually agreed
for each business customer. Information about the increase will be sent by e-mail one month before
it enters into force.
8. Standard of Services and Complaints
8.1. The Company undertakes to provide a high quality Service at all times. It is always Company’s
intention to deliver a high standard of Service to the Clients, however the Client is recommended to
check and verify the quality of the provided Services immediately after its completion or as soon as
reasonably possible.
8.2. The Company will make every effort to complete Services on time but there may be delays
caused by Force Majeure Events. In this case the Company will attempt to complete the Services as
soon as reasonably possible.
8.3. The Company shall make every effort to provide the Client with the same Cleaner each time
Services are provided but in the event that such a Cleaner is not available, the Company reserves the
right to provide an alternate Cleaner to provide Services.
8.4. In the event the Client is not satisfied with the provided Services, the Client should contact the
Company immediately, in any case not later than 24 hours after the provision of Services. The
complaints may be made via telephone or by writing via email or letter, but either must be received
within 24 hours after the provision of Services.
8.5. Unless good reason is given for late notification of any complaint, the Company reserves its right
not to consider any complaints which are notified after a period of 24 hours.
8.6. If the complaint has been submitted in due time, the Company should consider the complaint
within 3 business days. If the complaint is then accepted, the Company agrees to send a Cleaner back
to the Client’s property for the replacement Services, in order to correct or complete Services
complained of.
8.7. In terms of one off Services, the date of the replacement Services will be agreed with the Client
separately.
8.8. In terms of regular Services, the replacement Services should be provided on the date of the
next regular Service.
8.9. The Client should be present at all time during the replacement Services.
8.10. The Company reserves the right to offer only one replacement Service per order.
8.11. The Company will not however process any refunds as a result of a complaint, unless the
complaint is of a very severe nature and reasonably justified.
9. Liability
9.1. The Client whose contact details are given in the Order Form and/or during provision of contact
details while placing an order for Services is liable to comply with the provision of these Terms. In the
event that Client is no longer living, using and/or entitled to the property where the provision of
Services has been taking place, that Client is required to inform the Company by telephone or email
at least 7 business days in advance, of the contact details of the new person, firm or corporate body
who will be then responsible for that property.
9.2. If the Client fails to notify the Company, the Client remains liable for the compliance with these
Terms until the Services are terminated according to 4.4. or 4.5.
9.3. Reports of alleged breakage, damage, or theft must be reported by the Client to the Company
with 48 hours of the provision of Services by telephone or email, unless within those hours a third
party has entered or had access to the property, then the act shall be reported within 24 hours.
9.4. The Company is not liable, without prejudice to other provision set out in these Terms, for: (a)
any alarms triggered during the provision of Services; (b) reports received in breach of 9.3; (c) any
damages caused by a faulty or not in full working order cleaning supplies and/or equipment provided
by the Client; (d) accidental damages worth £30.00 or less; (e) non provision of Services due to: -the
lack of suitable cleaning supplies and/or equipment in full working order, hot and/or cold water or
power; -third party entering or present at the Client’s property during the provision of Services; –
wear or discolouring of fabric becoming more visible once dirt has been removed; -failing to remove
old/permanent stains that cannot be removed using standard carpet cleaning methods; -existing
damage or spillage that cannot be cleaned/removed completely using provided by the Client cleaning
supplies and/or equipment; (f) cash, jewellery, art, antiques, and items of sentimental value.
9.5. In the event, the Company accepts the liability, the item will be repaired, replaced or a refund
will be given. When repair is appropriate, the Company will repair the item at its cost and has the
right to request proof of purchase and or photographic evidence of the manufacturer i.e. an image of
product label so as to verify the item value. Refund for the items of sentimental/personal value will
be made only at its current cash value.
9.6. Replacement of keys/locksmith fees will apply only if the key has been lost by one of the
Cleaners. The Company’s liability extends to a maximum of £30.00 per Client.
9.7. The Client shall be liable to pay the Company, on demand, all reasonable costs, charges or losses
sustained or incurred (including, without limitation, any direct, indirect or consequential losses, loss
of profit and loss of reputation, loss or damage to property and those arising from injury to or death
of any person) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or
delay in the performance of any of the Client’s obligations under these Terms, subject to the
Company confirming such costs, charges and losses to the Client in writing.
9.8. The Company will not be liable or responsible for any failure to perform, or delay in performance
of, any of its obligations under these Terms caused by Force Majeure Event.
9.9. Any limitation of liability does not include or limit in any way Company’s liability for death or
personal injury caused by Company’s negligence, fraud or fraudulent misrepresentation, or any
matter for which it would be illegal for the Company to exclude, or attempt to exclude.
10. Non-competition
10.1. The Client shall not, for the duration of provision of Services and in the twelve months after its
completion, solicit, employ, accept services (or attempt to do so) from any person who is, or has
been, engaged as an employee, consultant or subcontractor by the Company in the provision of
Services, without prejudice to 10.4.
10.2. In the event of the breach of the provision 10.1,the Client will be obliged to pay a sum of
£1,000.00 for each person solicited or employed, or from whom services were accepted, on the
Company’s first written demand.
10.3. The Client also agrees, for the duration of provision of Services and in the 12 months after its
completion, not refer any Cleaner to another potential client, unless to refer the Company itself to
that client.
10.4. If the Client wishes to solicit, employ, accept services from any person who is, or has been,
engaged as an employee, consultant or subcontractor by the Company in the provision of Services,
then a relevant referral fee applies. Such referral fee shall be separately agreed with the Company.
10.5. The Client shall not request, obtain or use the Cleaner’s personal telephone number, email
11.1. Cleaners providing Services for the Company, are mainly working under a self-employed basis.
11.2. The Company is insured under Public Liability Insurance as a Company.
11.3. The Company reserves the right to refuse to disclose Company’s confidential documents.12. Miscellaneous
12.1. The Client may not transfer, assign, charge or otherwise dispose of these Terms, or any of their
rights or obligations arising under it, without Company’s prior written consent.
12.2. No variation or alteration of these Terms shall be valid unless approved in writing by the
Company and the Client. Variation or alteration may be agreed in a form of new Terms, email, Order
Form or a letter accepted by the Client and the Company.
12.3. The Company will offer 30% discount for one cleaning service, every time the Client
recommends the Company to a new client and cooperation with that client is established.
12.4. The Company may transfer, assign, charge, sub-contract or otherwise dispose of these Terms,
or any of Company’s rights or obligations arising under it.
12.5. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable,
then that provision shall be deemed to be severable from these Terms and shall not affect the
validity and enforceability of any of the remaining provisions of these Terms.
12.6. These Terms shall be governed by and construed in accordance with the laws of England and
Wales. The Client agrees to submit to the exclusive jurisdiction of the courts of England and Wales.
I hereby consent to the processing of my personal data by London Eco Cleaning Services Ltd, registered in England and Wales (Company No. 07708854), with its registered office at Unit 22, Streatham Road, Mitcham Industrial Estate, CR4 2AP, United Kingdom, for the purpose of providing services and sending marketing and commercial information. This consent is voluntary and may be withdrawn at any time by emailing: info@londonecocleaningservices.co.uk. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal. Your personal data is processed under Article 6(1)(a) UK GDPR (consent) and may be shared with trusted IT and service providers solely for operational purposes. You have the right to access, rectify, erase, restrict, or object to processing, and to data portability. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Personal data is retained for up to 5 years or until consent is withdrawn, whichever comes first.
Last up date was done on 22.06.2026